Our Service for Professionals

Our Service for Professionals

As a professional we accept referrals from you, either by email or fax. Our referral form can be found below, and we will accept any number of clients. We aim to make phone contact with families within 5 days, and are then happy to make an appointment to visit them in their own home

 

As a professional we accept referrals from you, either by email or fax. Our referral form can be found below, and we will accept any number of clients. We aim to make phone contact with families within 5 days, and are then happy to make an appointment to visit them in their own home.

Please note that we are a CARERS service and we do not offer service to a person with dementia without a carer.

We try to visit carers in their own home initially. We have a standard service offer of 6 home visits. This is usually enough to solve any immediate crisis, but can be extended beyond that on discussion at case management meetings and with the approval of a manager.

Our carers are generally with us for many years, and we would expect to make further visits as the situation changes. After the initial intervention, carers are invited to a weekly support group for peer support and further information and advice. Although these groups are specifically designed for carers, some of our carers do bring their loved ones with them. Carers will all have a nominated support worker, and this will be their initial point of contact, should they need further assistance.

We offer dementia awareness for staff teams. This explains about dementia and the impact that it has on families. We use our considerable experience to offer an insight into what it is like to look after someone who has dementia, and the needs of families.

We are happy to offer tailored sessions to meet the needs of different organisations. Please contact us if you would like to know more.

We are also funded by Bettercare Fund to offer training to carers about recognising signs of infection or illness in a person with dementia, and how to get help early in order to avoid hospital admissions.

We run a varied programme of information , advice, social groups and activities. We really value the input that we have3 from professionals, who are involved in services for people with dementia. Carers find it really difficult to navigate services. They often aren’t sure what services they can use or how to access them.

By talking to our carers at a support group session, they can fully understand your service, and this helps in reducing inappropriate referrals. Carers can find out how to access your service and most importantly what they can and can’t expect.

We regularly attract over 30+ carers at a group. These carers reflect the wider Birmingham community and can be over 80% BME in some areas. This is a great way to promote your services and access communities that are often harder to engage with. We have workers who are able to translate for you.

The group is very friendly and informal. You don’t need to be an accomplished speaker, carers recognise that you are giving your time to help them and are always very grateful.

Do you need to have the views of families looking after someone with dementia? If you are working in an area that impacts on the lives of dementia carers, we are happy to get involved.
You will be very welcome at one of our carers groups, and we can support you with translation services and an extra pair of hands. All that we ask is that you credit us in any final report.
Please note that this is about team working in order to improve the lives of families who are looking after someone with dementia. We do not have the capacity to do the work for other organisations, and as a courtesy we would expect that you would come to carers group and explain your work to the carers. It is their decision if they wish to share their story with you.
Please contact the Service Manager if you wish to run a consultation:
chris.christie@sandwellcrossroads.org
- West Midlands Strategic Clinical Network- supporting dementia families
- Carers Trust- Older Carers and caring
- NHS England- Vulnerable carers
- Bettercare Fund Birmingham Dementia Group- care representative
- Dementia Services Development Centre, University of Stirling – Carers of people with dementia
- Royal Orthopaedic Hospital- better dementia awareness for staff
- University of Bradford- Dementia carers
- NHS Academy of Fabulous Things, nominated by Roy Lilley
- Sandwell and West Birmingham Hospitals- Improving services for families looking after someone with dementia
- Cross City CCG- Patient transport
- Birmingham and Solihull Mental Health Foundation Trust Memory Assessment Service- DVD for targeting South Asian families who look after someone with dementia
- Royal Surgical Aids Society- Development of a national Dementia Centre